FAQs

1. What products do you offer?
We offer a wide selection of authentic footwear and accessories for men, women, boys, and girls. Our collection features the latest styles from top brands such as Puma, Nike, Adidas, Reebok, and many more.

2. Are your products 100% authentic?
Absolutely. As an authorized dealer, we guarantee that every product you purchase from us is genuine and comes with the appropriate brand warranties.

3. How do I place an order?
Placing an order is simple. Browse our curated collections, select your desired items, choose the correct size or style, and add them to your cart. Then, follow the straightforward checkout process to complete your purchase.

4. What payment methods are accepted?
Currently, we only accept cash on delivery. Please ensure you have the exact amount ready upon delivery.

5. Do you offer shipping throughout Lebanon?
Yes, we provide fast and reliable delivery all over Lebanon. Shipping times typically range between 3-7 business days, depending on your location.

6. What is your exchange policy?
We do not offer a return policy. However, if you need to exchange an item, please contact our customer service within 5 days of receiving your order. All exchanged items must be in their original condition with all tags intact. Our team will guide you through the exchange process.

7. How can I track my order?
Once your order is confirmed and shipped, you will receive an email with a tracking number and instructions on how to monitor your delivery status.

8. What should I do if I need help or have a question?
Our dedicated customer support team is here to help. You can reach us via our Contact Us page or call our support hotline. We’re happy to assist with any questions or concerns you may have.

9. Do you offer special promotions or discounts?
Yes! We frequently feature exclusive promotions, sales, and special offers. To stay updated, subscribe to our newsletter and follow us on our social media channels.

10. How do I find the right size?
We provide detailed sizing guides on each product page to help ensure the perfect fit. If you need additional advice, our customer service team is available to assist.

If you have any other questions or need further assistance, please don’t hesitate to get in touch. We're committed to providing you with an exceptional shopping experience at Marka Store.